Privacy Policy

Overview

We respect your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

Identity & contact: name, email, phone, billing/shipping addresses.
Order & payment: products purchased, order value, payment method (processed securely by our payment provider — we do not store full card details).
Website usage: device and browser info, IP address, pages viewed, referral source, cookies and similar technologies.
Marketing preferences: newsletter opt-ins, campaign interactions.

How we collect

Directly from you when you browse, create an account, place an order, or contact us.
Automatically via cookies/analytics.
From third parties (e.g., payment processors, couriers) where necessary to fulfil your order.

Why we use your information

To process and deliver orders, provide customer support, manage returns/warranty claims, and operate our website.
To prevent fraud, ensure security, and comply with legal obligations (including tax and record-keeping).
With your consent, to send marketing communications (you can opt out anytime).
To analyse performance and improve our products, services and website.

Disclosure of personal information

We may share personal information with:

Service providers (e.g., payment gateways, warehousing/fulfilment, couriers, email/SMS and analytics platforms) under confidentiality obligations.
Regulators or law enforcement where required by law.
Business transferees in connection with a merger, acquisition or sale of assets.

We do not sell personal information.

International transfers

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Cookies & analytics

We use cookies and similar technologies to remember your preferences, keep your cart active, and understand site usage. You can control cookies via your browser; blocking some cookies may impact site functionality.

Marketing

We send marketing communications only with consent or as otherwise permitted by law. You may opt out by using the unsubscribe link or contacting us.

Access, correction & complaints

You may request access to, or correction of, your personal information. To make a request or lodge a privacy complaint, contact us at [insert email]. We will acknowledge and respond within a reasonable time. If you are not satisfied, you may contact the OAIC (www.oaic.gov.au).

Data security & retention

We apply reasonable technical and organisational measures to protect personal information. We retain data only as long as needed for the purposes above or as required by law.

Contact

For privacy queries: extremecoolingtowels@gmail.com | Attn: Privacy Officer.

Privacy Policy

Privacy Policy

​