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Shipping Policy

Shipping Policy (Australia)

Overview

We ship Australia-wide. Shipping options, costs and delivery times are shown at checkout and/or on your order confirmation. The information below describes our general approach to shipping and fulfilment.

Processing & lead times

  • Orders are typically processed within 1–2 business days (Mon–Fri, excluding public holidays). During peak periods or promotions, processing may take longer. You will receive tracking once dispatched.

Lead Time: Estimated at 1 to 2 weeks following order approval and receipt of payment. Pre-orders or customised bulk orders may vary.

Delivery times (guide)

Location Estimated Delivery Time

Metro areas     1–2 weeks after dispatch

Regional/remote     2–3 weeks after dispatch

Note: Express shipping services are not available at this time.

 

Shipping rates & carriers

  • Shipping costs are calculated based on weight, volume, and destination. Rates are displayed at checkout.

  • We primarily use reputable national carriers and Australia Post. Bulk/wholesale orders may use freight partners.

Authority to Leave (ATL)

  • If you grant ATL, risk transfers upon delivery to the address. Where signature is required and no one is available, a card may be left for collection or re-delivery per the carrier’s policy.

Delays & issues

  • Delivery timeframes are estimates. Severe weather, carrier backlogs, public holidays and remote locations can cause delays. If your order has not arrived within 14 working days after dispatch (or the maximum timeframe noted in your tracking), please contact us so we can investigate with the carrier.

Pre-orders / backorders

  • Estimated dispatch windows are provided on the product page or at checkout. We will notify you of significant changes and you may cancel for a refund before dispatch.

International shipping

  • Currently [insert policy – e.g., not offered / offered to NZ & selected regions]. Buyers are responsible for local duties, taxes and import fees.

Incorrect addresses & unsuccessful delivery

  • Please check your shipping address carefully. We are not responsible for parcels lost or delayed due to incorrect/incomplete addresses. Re-delivery fees may apply if an order is returned to sender.

Risk of loss

  • Risk passes to you on delivery to the address provided (or on collection by you/your agent, if applicable).

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